App Annie, the mobile performance standard, ranked telehealth apps by the number of iOS and Google Play downloads combined, and has determined that by that metric, American Well is the #1 telehealth platform in the U.S.
This isn’t the first year American Well’s consumer app, Amwell, has been named the most popular telehealth app in the U.S. The company earned this accolade in 2014, 2015, and 2016 as well. The Amwell app allows people in the U.S. to see a U.S. board-certified doctor or therapist of their choosing by video, in less than three minutes on average.
“The era of digital health—delivering healthcare over technology—is finally here,” said American Well CEO Roy Schoenberg, MD, MPH. “In 2018, we saw more movement than ever before within the telehealth sector. Wherever you turn, whether it’s published research, new clients, reimbursement, policy changes, business or revenue, telehealth is a technology that’s here to stay.
In the U.S., there were more than 53 million medical app downloads in the 12 months ending June 2018. Downloads of medical apps in the 12 months ending June 2018 in the U.S. has grown seven times faster than overall app downloads versus the 12 months prior. These statistics are part of a larger trend of people using mobile to manage all aspects of their lives; the average person spends 2.5 hours a day engaging with apps on their phone or mobile device.
“Consumers are increasingly leveraging apps to take care of their everyday basic needs like banking, insurance, and healthcare,” said Danielle Levitas, Executive Vice President of Market Insights at App Annie. “Amwell’s performance in mobile demonstrates its leadership and commitment to deliver best-in-class mobile customer experiences.”
American Well’s Schoenberg predicts significant positive changes for healthcare, anchored in the understanding that telehealth is changing the way care is delivered.
“This year we saw a surge of new consumer health data coming in through new sensors and wearable technologies,” Schoenberg said. “This data tells us something very important about each individual’s body—and critically, who needs care in a specific moment. Now, we have to figure out how to deliver that care; I am confident that the solution is going to be telehealth.”
Read the full press release here.