Mercer and Accolade form alliance to set a new standard in consumer health experience
Global healthcare adviser Mercer has teamed up with healthcare concierge Accolade to develop an all-inclusive healthcare management solution. “Mercer Complete Care” debuted on August 4th and was developed as a resource for employers to offer their employees. The all-encompassing system allows employees and their dependents to perform a variety of health-related tasks, including:
– Review benefits and annual enrollment plans
– Read reviews on local healthcare professionals
– Book medical appointments
– Make and schedule payments
– Review claims appeals
The system was created in response to a recent survey in which 80% of employees stated that they would value this type of system despite only 56% of employers offering it.
Accolade, a McKesson Ventures portfolio company, not only powers the system, but also provides a team of specialized Health Assistants® for members to contact when they have questions or concerns. Accolade’s Health Assistants® not only assist users with system navigation, but can also provide answers to basic healthcare questions. A specialized team of doctors, nurses, pharmacists, and social workers ensure that the information provided by the Health Assistants® is accurate and up-to-date.
The recent launch of the new management system is big news for Mercer, who continues to be a world leader in medical consultation. As a subsidiary of Marsh & McLennan Companies, whose annual revenue tops $13 billion, Mercer is expected to further their assets with the release of Mercer Complete Care. With more than 20,000 employees based in 43 countries, investors expect the new system to be an enormous success.