Epic MyChart Partnership Provides Telehealth Services to Patients

Electronic health record platform Epic is partnering with telehealth provider American Well to make video visits available directly in Epic’s MyChart portal. This will allow providers to incorporate video as part of care delivery.

With the American Well Telehealth Patient app, patients can schedule virtual appointments in MyChart or request virtual visits. They can also easily access video visits directly from the patient portal.

Providers, on the other hand, can use the app to see when patients have arrived in the “virtual waiting room,” start video calls with one click, and schedule and include virtual visits directly in a patient’s chart.

This isn’t the first step Epic has taken to support telehealth services for its clients. In January of 2018, the company partnered with Zoom to integrate a cloud-based telehealth video service within the Epic EHR system.

With the American Well partnership, both it and Epic will continue their efforts to make effective care more accessible and advance the use of telehealth in everyday clinical care.

“At American Well, our purpose is to equip clinicians and patients with tools to realize a better health care experience. The integration we’ve done delivers on this promise and more importantly, represents the first of many important workflow contributions we’ll introduce to help health systems not only launch, but strategically scale their telehealth programs,” said American Well President of Customer Solutions Mike Baird.

“As hospitals are increasingly realizing the fundamental value of making digital care delivery core to their care and patient engagement strategies, it’s critical that the associated workflows are intuitive, seamless, and fully connected,” Baird added. “We’re thrilled to support hospitals across the country as they build out their virtual care journey.”

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