Providers don high-tech specs to cut screen time, boost patient interaction

At Dignity Health, dozens of physicians are donning Google Glass as part of their new daily routines. Dignity has adopted the technology through Augmedix’s remote scribe service, saving physicians up to 15 hours per week. That translates to about one to two-and-a-half hours per day.

“Physicans have an incredibly high documentation and administration overload. You feel a bit like you’re in a sausage factory,” says Pelu Tran, who is the co-founder and chief customer officer and president of Augmedix. “The problem Augmedix seeks to solve is that of physician burnout and the dehumanization of the doctor-patient visit.”

Now, instead of getting bogged down in paperwork, physicians can get back to what they do best: helping patients. Through Augmedix’s service, doctors can focus on the patient for the entire visit while remote health assistants receive video and audio from the Google Glass and take down notes.

But it goes beyond simple transcription; the health assistants also help coordinate care and can pull up patient records in real time (which physicians can read on the Google Glass screen). And when a visit is over, physicians can access related notes almost immediately.

“Our physicians are able to have a much more clinical relationship with their patients, as opposed to sitting at a laptop or dictating into a handheld microphone,” says Dr. Scott Robertson, CEO of Pacific Central Coast Health Centers at Dignity Health. “They feel as though their time in the exam room with the patients is spent in a much more productive manner.”

To read more about how Dignity Health is using Augmedix, read this article on Modern Healthcare.