How Digital Systems Can Enhance Patient Outreach
Gary Druckenmiller, Jr., Vice President, Marketing Practice Lead at Evariant, recently wrote an article for Health Data Management about the necessity of digital CRM systems in today’s healthcare system. In the article, Druckesnmiller points to a recent survey by HCAHPS. The survey, taken directly by patients, found that the majority of patients are highly dissatisfied with their personal healthcare system. In 2014, only 4.5% of hospitals received excellent ratings. A study by Deloitte found that between 2008 and 2014, hospitals with excellent ratings on the HCAHPS satisfaction...